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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Keebler

September 29, 2025

1  out of  5
rating by Kevin Keebler
"Do not use this agency. I have only been with them for several months (Home & Auto), and in that time I have been lied to by the agent (Daniel) multiple times. First, during the auto quote process I was told that if I sign up for Drive Safe & Save that I would receive an additional discount. I asked some additional qualifying questions, such as whether we would need to install a device in each vehicle, and I was told no, that I would still relieve the full discount regardless of the vehicle I installed the beacon. Turns out, that was a lie and I needed to install a beacon in each vehicle to receive the full discount. This would not be a big deal except for the fact that I explicitly asked this question and was given a different answer. Then, after 2 months of coverage my monthly premium increased by $33 with no notice whatsoever. I call up the agency again and they have no idea why it changed, other than the price charged by underwriting was different than the price they quoted me. So I went through a lengthy quote comparison process and signed the agreement based on the price I was quoted, and then they increased it by $33 per month after the fact with no notice whatsoever. This agency will lie to you and give you false prices and then when you sign the documents they will change the prices after the fact. If you try to question them on it, they won’t give you an answer. Do not trust them, just go with someone else."
We responded:
"We are so sorry you had a bad experience and I would be happy to help you understand the Drive safe and save discount program. You do have the choice to put in each vehicle and each vehicle gets its own separate discount. We can help with set up if you want the full discount, please give us a call to discuss those options at 704-230-1149. "
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Da-Mosi Brown

September 29, 2025

5  out of  5
rating by Da-Mosi Brown
"Elena, who wrote my policy, is fantastic! She has always suggested products that help improve my standard of living. I appreciate the personal touch she put into my policy. She is definitely a Good Neighbor!"
We responded:
"Thank you so much for the great feedback!! We appreciate your 5 star review!"
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Megan O'Kelly

September 29, 2025

5  out of  5
rating by Megan O'Kelly
"I switched all my cars over to State Farm right along with my motorcycle insurance. Thank you so much State Farm for saving me money."
We responded:
"So happy we could save you money!! "
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Andrew Wissing

September 24, 2025

5  out of  5
rating by Andrew Wissing
"Recent transplant from NY here. Called in on a 5-star referral from an existing commercial clients of theirs. Ended up speaking with Daniel regarding a new policy. Professional, prompt, knowledgeable, and exceeded the service I would typically expect even after the deal was done. Thank you again for all of your help! Highly recommend Daniel and this office for any of your insurance needs!"
We responded:
"Thank you so much!! We so appreciate your kind feedback!"
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Cheryl

September 23, 2025

5  out of  5
rating by Cheryl
"The most wonderful staff that I had ever dealt with Jennifer Jessica.There are great people"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Nina Simone

September 22, 2025

5  out of  5
rating by Nina Simone
"I have to say Kim was a gem ! Finding a way to Make things happen for me and still being positive is HUGE WIN overall . They called because of a bill that I knew was past due and before I can say anything else she found a solution that took a huge lift of of my shoulders ! Especially going through hard times you needs people who can empathize and be problem solvers all in one ! Ever since I’ve had StateFarm they have done nothing but be in my corner to the fullest ! Greatly appreciated and a forever customer ! 💕"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brittany Walker

September 19, 2025

5  out of  5
rating by Brittany Walker
"Kim with state farm is a amazing woman and she is good at what she does with so much!!"
We responded:
"Oh thank you!! "
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LILLIAN MCPHERSON

September 19, 2025

5  out of  5
rating by LILLIAN MCPHERSON
"Elena was an excellent representation of your company. She was very kind relatable patient attentive And very knowledgeable And informative!! She was a pleasure to talk with and made what’s normally a nailbiting experience very pleasant. I look forward to future relationship with State Farm."
We responded:
"Thank you so much for your review, it’s our pleasure!! "
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Joella Stanley

September 9, 2025

5  out of  5
rating by Joella Stanley
"Great help"
We responded:
"Thank you!!"
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Pam Bolden

September 9, 2025

5  out of  5
rating by Pam Bolden
"I can’t say enough positive things about Daniel Barneycastle of Annette Burkhard State Farm Agency. He went above and beyond helping me choose the right homeowner’s and car insurance plans as I made the move from Florida to North Carolina. I highly recommend his services to anyone in need of insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Myrtle Jennings

September 5, 2025

5  out of  5
rating by Myrtle Jennings
"Am please with you"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Muratore Fam

August 25, 2025

5  out of  5
rating by Muratore Fam
"Wonderful service, sharp, caring, efficient and fast"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Andy Phillips

August 25, 2025

5  out of  5
rating by Andy Phillips
"Elena has been extremely helpful and friendly with our insurance transfer from one state to another. Would highly recommend!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Viridiana Rivera

August 25, 2025

5  out of  5
rating by Viridiana Rivera
"Moved here from out of state and i have to thank Jen Smith for assisting me with my insurance needs. She made the process so quick and easy and insured same day. Thank you again Jen for the patience, kindness and even the laughs. Definitely recommend this location!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Harrison McConnell

August 19, 2025

5  out of  5
rating by Harrison McConnell
"Elena is always Great to work with and has done a great job with helping me navigate my insurance policy."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gil Davila

August 15, 2025

5  out of  5
rating by Gil Davila
"Jen Smith was very helpful during my visit two days ago. She was very friendly and quick enough to help set me up with insurance in time for my dmv appointment haha."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Wendy Townsend

August 14, 2025

5  out of  5
rating by Wendy Townsend
"Jen was SUPER helpful! So grateful a family member recommended State Farm"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Pixi Hughett

August 11, 2025

5  out of  5
rating by Pixi Hughett
"Just set up a new policy for my motorcycle and it was so easy! My agent, Jen Smith kindly helped me with any questions I had and we got it done."
We responded:
"Thank you!! "
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Andre Blue

August 11, 2025

5  out of  5
rating by Andre Blue
"She was very polite made me feel welcome and gave me exactly what I needed. I called around to a bunch of insurance company’s And thanks to her. She was my last and she was the best thank you."
We responded:
"So happy you are with the State Farm team!"
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SureshBabu KMohan

August 5, 2025

5  out of  5
rating by SureshBabu KMohan
"Great buying experience with this Statefarm Agent."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dane Baltich

July 29, 2025

5  out of  5
rating by Dane Baltich
"Both my father and oldest brother are State Farm insurance agents. So I feel like I have a pretty good sense of how an office should run. And I can tell you that Annette's team is as good as it gets. You can set your watch by Elena's responsiveness, doing exactly what she says she will do, and when she says she will do it."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joan Green64

July 10, 2025

5  out of  5
rating by Joan Green64
"I recently changed insurance company from State Farm but I’m had to report that I had to come back. I have never had a better experience with the insurance company than I had with State Farm. They are my number one insurance company to go to and they take great care of me. I am extremely pleased with State Farm insurance company. I suggest that everybody gets this experience you talk to real people not a recording and they explain everything to you to make sure you understand."
We responded:
"We love getting our customers back😍😍"
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Sherman Hunter

July 10, 2025

5  out of  5
rating by Sherman Hunter
"Had a very good conversation with this agent."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Banga Vybz

July 2, 2025

5  out of  5
rating by Banga Vybz
"Good 👍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elizaveta Bagdasarova

June 24, 2025

5  out of  5
rating by Elizaveta Bagdasarova
"Elena did great job, she give us good quote, move us smoothly from another state . Definitely recommend get State Farm and ask for Elena in Huntersville NC"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"